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Q: When do I need to submit my course pack material?
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A: To accommodate your busy schedule, we routinely complete custom publishing orders within two weeks after submission. Although a quick two-week turn-around time is possible in most cases, we encourage you to submit your materials as early as four weeks in advance to guarantee delivery by the first class day.
If you require special arrangements or are under a very tight deadline, please call 1.800.200.3908 or e-mail us at info@universityreaders.com to let us know how we can accommodate your unique situation.
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Q: How do I submit my material to University Readers?
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A: You may submit your materials through online electronic submission, by mail or courier (request a pre-paid ordering kit), or (in San Diego only) by arranging pick-up by a University Readers representative. For more information on submission and ordering procedures, please visit our Easy 3-Step Ordering page for simple, step-by-step assistance.
To arrange pick-up of your materials in San Diego or for more information, please call 1.800.200.3908 or e-mail us at info@universityreaders.com.
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Q: How can I get more/printed information about your services?
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A: Please click here to order an information kit containing samples of our work and more information about our services.
We are also available to answer your questions by phone at 1.800.200.3908 or by e-mail at info@universityreaders.com.
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Q: Will University Readers provide me with complimentary desk copies?
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A: University Readers provides complimentary copies to professors and teaching assistants. Unless otherwise requested, complimentary copies will be distributed to the address indicated on your order form prior to the student distribution period.
If you have a special request please indicate this in the “special request” section of our online order form or by contacting us at 1.800.200.3908 or by e-mail at info@universityreaders.com.
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Q: How do my students purchase their course packs?
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A: We offer several easy options for distributing custom course materials to your students. When you place your order you will be prompted to select one of the following options:
Online Purchasing with a FREE 20% PDF digital download via our Course Materials Store
Campus Bookstore
Volume Shipping
If you require special arrangements, please call 1.800.200.3908 to let us know how we can accommodate your unique situation.
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Print Student Online Purchasing Instructions
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Q: Are there certain publishers I should avoid?
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A: University Readers is happy to request permission to reprint any material you request. However, it is true that some publishers are more difficult and more costly than others when it comes to granting permission. Based on our experience, we may be able to make publisher recommendations that will help your project go more smoothly with regards to time and cost.
Please contact us directly for more detailed information.
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Q: What additional services does University Readers provide?
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A: At University Readers, we specialize in custom publishing for the academic market. Unlike copy shops, our services include professional management of copyright clearances, table of contents creation, book pagination, and digital editing and touch-ups at no additional cost to you or your students. To ensure that your ideal textbook or course pack becomes a reality, we also offer a number of high-quality custom solutions for your course materials.
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Q: Where are my originals? How do I get them back?
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A: We will always return original books or journals to you as soon as we are sure that high-quality reproductions have been made and stored in our system.
Reproduced originals (copied before submission) will be returned upon request. If no request for return is made, ALL photocopied originals are carefully archived in both digital and hard-copy formats for easy retrieval and future manipulation.
If you have a specific request regarding the return of your materials please indicate this in the “special requests” section of our online order form or by contacting us directly at 1.800.200.3908 or by e-mail at info@universityreaders.com.
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Q: What if my students or I need additional copies?
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A: Our streamlined publishing and printing process allows us to provide you with rapid print-on-demand service so that reprints are easy to order, easy to produce and are deliverable within just 1-2 days of reorder.
If you require extra instructor copies please contact us by phone or email. We will usually ship your order or send it out for delivery the same day if placed by 2pm on a business day. Orders placed after 2pm or on a non-business day are usually shipped on the very next business day.
Students have several options for purchasing additional copies, depending on location and the student distribution method you selected when you placed your original course pack order. For a detailed list and explanation of all of our student distribution options, please return to the Academic Services area of our website.
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Q: Why should I use University Readers service instead of the copy shop or bookstore near/on campus?
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A: University Readers is a professional publishing service with over a decade of academic publishing experience. Today, we serve over 1,000 instructors and coordinators, producing over 100,000 course packs and custom textbooks annually. Our services go well beyond the scope of copy shops and bookstores, and include a number of specialized publishing and printing services designed especially for the academic community. Our expertise, speed, and quality are unmatched.
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