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Q: What is a Digital Pack?
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A: A Digital Pack is a digital version of your course pack, a collection of PDF files controlled by a DRM (Digital Rights Management) file distribution system that allows us to offer you with digital access to backups of your print course pack.
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Q: How do I purchase a Digital Pack?
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A: Your professor decides whether or not your course pack will be available in a full Digital Pack format; in addition, some content may not be offered in a Digital Pack format (the copyright owner of the content may not choose to grant permission to distribute electronically in some instances).
If a Digital Pack is available for the course pack that you are purchasing, you will be prompted during checkout to select a Digital Pack option (a Full Digital Pack only, a Print plus Full Digital Pack, or both) either immediately after clicking the "Add to Cart" button OR directly on the course pack's details page. Otherwise, if you are not prompted, a Digital Pack is simply not available to purchase for your course.
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Q: I just placed my order. How do I access my Digital Pack?
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A: To access your Digital Pack, simply go to www.universityreaders.com/students and login. Once logged in, click on the button called "My Digital Packs" from the yellow horizontal navigation bar. Follow the instructions on the resulting page to ensure that you have both Adobe Reader installed as well as the FileOpen plug-in in order to view your Digital Pack.
Note: depending on your browser's settings, when installing the FileOpen plug-in, you may be prompted by your browser and asked to allow an ActiveX Control called 'File Open Client Installer' to be installed (typically, a prompt will show up horizontally on the top of your browser beneath the address window). Please install the ActiveX Control at this time by following your browser's instructions. Installation is simple and very quick (only a couple of clicks). You should not need to restart your system if you are running Windows; however, you should restart if you are on a MAC.
You might also be prompted to install a Java-based version of the FileOpen plug-in instead of an Active X version, and there's a chance (MAC users) that manual installation of the FileOpen plug-in may be required depending on your computer's OS, browser, and Adober Acrobat/Reader configurations.
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[NEW!] Q: I'm on a MAC and need help, what can I do?
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A: Please review out our comprehensive, step-by-step Digital Pack troubleshooting guide for MAC users: Digital Pack Help PDF (MAC version).
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[NEW!] Q: I'm using a PC running Windows and need help, what can I do?
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A: Please review out our comprehensive, step-by-step Digital Pack troubleshooting guide for Windows users: Digital Pack Help PDF (Windows version).
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