In this rare case, there are several things you should do before contacting us.
Start by using your tracking number that we provided you via email. You can check tracking at one of these sites, depending on which shipping option you chose:
If the tracking system says that your shipment has been delivered to your location (it will usually confirm by citing the time, date, city, state, and zip code), then you'll want to check a couple of things out before contacting us:
1. If you live on campus, please check with your campus mail service that delivers U.S. Postal Service packages to you once they arrive on campus. UCSD students – please check: for more information about how to get your reader.
2. If you live in an apartment complex or in off-campus housing, please check with your leasing or management office to see if the package was left with them because it may not have fit in your mailbox. You may also need to contact your local post office to pick up your package since some leasing offices refuse to accept packages.
Call 1-800-ASK-USPS or visit the for more info on contacting your local post office.
3. If you live in a house and have roommates, please double check with them since they may have simply forgotten to mention that your shipment had arrived. If these steps don’t help you find your course pack or the tracking database doesn’t state that your shipment has arrived, please call us at 800.200.3908 or email, and we’ll remedy the situation immediately!
In order to prevent mis-deliveries or course packs being sent back to us (due to invalid/incomplete addressing), we make a conscious effort to address verify (confirm with the USPS database that an actual delivery point and carrier route exist for your address) every single shipping address prior to shipping out your course pack. We will personally contact you on the phone or via email if any discrepancies in verifying your address arise.
Start by using your tracking number that we provided you via email. You can check tracking at one of these sites, depending on which shipping option you chose:
If the tracking system says that your shipment has been delivered to your location (it will usually confirm by citing the time, date, city, state, and zip code), then you'll want to check a couple of things out before contacting us:
1. If you live on campus, please check with your campus mail service that delivers U.S. Postal Service packages to you once they arrive on campus. UCSD students – please check: for more information about how to get your reader.
2. If you live in an apartment complex or in off-campus housing, please check with your leasing or management office to see if the package was left with them because it may not have fit in your mailbox. You may also need to contact your local post office to pick up your package since some leasing offices refuse to accept packages.
Call 1-800-ASK-USPS or visit the for more info on contacting your local post office.
3. If you live in a house and have roommates, please double check with them since they may have simply forgotten to mention that your shipment had arrived. If these steps don’t help you find your course pack or the tracking database doesn’t state that your shipment has arrived, please call us at 800.200.3908 or email, and we’ll remedy the situation immediately!
In order to prevent mis-deliveries or course packs being sent back to us (due to invalid/incomplete addressing), we make a conscious effort to address verify (confirm with the USPS database that an actual delivery point and carrier route exist for your address) every single shipping address prior to shipping out your course pack. We will personally contact you on the phone or via email if any discrepancies in verifying your address arise.
In the event that you receive a reader that you didn’t order, please call us at (800)200-3908 ext. 30 for assistance. We’ll do our best to fix the situation!
If you got too many readers, or too few, please call us at (800)200-3908 ext. 30 for assistance.