University Readers

Our free PDF (portable document format) Download is a digital file of the first 20% of reading assignments from your course pack that you are able to download via a secure, unique link. We provide this free PDF Download for you immediately after you've placed your order for your course pack.* The PDF Download allows you to start your readings right away while the printed copy of your course pack is in the process of being shipped to you.

The PDF download is viewable using Adobe Acrobat Reader which you can download free:

Please note that not all course packs will have a PDF download available (some publishers restrict digital distribution of their materials). If you are unsure if there is a PDF download available for your course, a note will be displayed under your course pack listing in our online store. If you have any further questions, please email us or call us at 800.200.3908.

Your PDF download (if applicable to your course pack) is available for immediate download via a link on the final checkout page when you place an order. Also, you are automatically emailed a backup link to your PDF download if you accidentally forget to download after purchasing or want to download at a later time. This email also contains simple instructions on how to download and save this PDF file to your computer so that you can open, read, and print out the download at your convenience.

If you have lost your download or have accidentally deleted the backup email with your download information, please Email Us with your name, course name, and order number, and we will email you a new PDF download link.

Simple. Once you've clicked the link to download your PDF file, your browser will automatically open a small download window. Please click the "SAVE" button in order to store the download on your computer to a location of your choice.

PLEASE DO NOT CHOOSE TO CLICK THE "OPEN" BUTTON FROM THE DOWNLOAD WINDOW!!! We recommend saving your download to your "Desktop" simply for the sake of convenience; however, you may save this file anywhere on your computer. By choosing to "SAVE" your download, you will have access to viewing and printing your first few reading assignments using.

A Digital Pack is a digital version of your course pack, a collection of PDF files controlled by a DRM (Digital Rights Management) file distribution system that allows us to offer you with digital access to backups of your print course pack.

Your professor decides whether or not your course pack will be available in a full Digital Pack format; in addition, some content may not be offered in a Digital Pack format (the copyright owner of the content may not choose to grant permission to distribute electronically in some instances).

If a Digital Pack is available for the course pack that you are purchasing, you will be prompted during checkout to select a Digital Pack option (a Full Digital Pack only, a Print plus Full Digital Pack, or both) either immediately after clicking the "Add to Cart" button OR directly on the course pack's details page. Otherwise, if you are not prompted, a Digital Pack is simply not available to purchase for your course.

To access your Digital Pack, simply go to our Student Store and login. Once logged in, click on the button called "My Digital Packs" from the yellow horizontal navigation bar. Follow the instructions on the resulting page to ensure that you have both Adobe Reader installed as well as the FileOpen Plug-in in order to view your Digital Pack.

Note: depending on your browser's settings, when installing the, you may be prompted by your browser and asked to allow an ActiveX Control called 'File Open Client Installer' to be installed (typically, a prompt will show up horizontally on the top of your browser beneath the address window). Please install the ActiveX Control at this time by following your browser's instructions. Installation is simple and very quick (only a couple of clicks). You should not need to restart your system if you are running Windows; however, you may need to restart if you are on a MAC.

You might also be prompted to install a Java-based version of the FileOpen plug-in instead of an Active X version, and there's a chance (MAC users) that manual installation of the FileOpen plug-in may be required depending on your computer's OS, browser, and Adober Acrobat/Reader configurations.

Windows: XP and higher, Microsoft Internet Explorer 6.02 and higher or Mozilla Firefox 2.0 or higher, Acrobat Reader 7 or higher is required for printing cases and articles from Harvard Business School Publishing (HBSP). HBSP content is protected with digital rights management (DRM) software to prevent unauthorized redistribution. University Readers uses the FileOpen Publisher plug-in to enforce DRM.

Mac: OSX 10.4 or higher, Safari 1.2 or higher or Mozilla FireFox 2.0 or higher

Please give us a call and we'll gladly help you place a pick-up order. Once it is ready, we'll let you know and you can come by and pick it up from our front office. We are located at: 3970 Sorrento Valley Blvd, Suite 500, San Diego, CA 92121. Please check our Contact Us page for driving instructions and hours of operation.

Our office address is 3970 Sorrento Valley Blvd, Suite 500, San Diego, CA 92121. Check out our Contact Us page for printable Driving Directions and a Map To Our Location.

Our office is open from 9am-6pm, Monday - Friday with extended hours at the beginning of each term.

IMPORTANT: Please call us prior to coming to our office to ensure a copy of the course pack you need is printed and available for you to purchase.

We've improved our San Diego ordering and delivery process! Our process is much like "Amazon.com" – but we're even more convenient as we also have an office only about a mile from UCSD! Our course packs are all sold online via our Student Store with cheap, expedited 1-2 day delivery available for students both on and off campus. In addition, all orders placed online will receive a FREE 20% PDF download, so you can get started reading the first 20% of your course pack at 2AM immediately after placing your order if so desired.

Plus, by ordering online, you'll never have to wait in a long line again to buy your course pack, and you can forget about paying any bookstore mark-ups! Don't worry, you can still stop by our office or order over the phone if you really want to. Phone orders can also be shipped directly to you or picked up at our Sorrento Valley office location.
Please be sure to call us prior to coming to our office so that we can have a copy of your course pack ready upon your arrival.

All students order online via our Student Store. Students living ON-CAMPUS at UCSD pick up their orders at the Pick-up Location for the college they live in. For pick-up times, locations, and other important information, view our UCSD ON-CAMPUS Pick-up Location Schedule.

IMPORTANT:
1. You MUST receive your Pick-up Confirmation Slip via email (this is NOT the same as your Order Confirmation) prior to visiting your college's pick-up location. This ensures that your order is truly ready to pick up. Typically, this takes 1-2 days (but is often same day).
2. In addition, you MUST print out and bring your Pick-up Confirmation Slip and have photo ID ready to pick up your order.

Because University Readers is an independent company, unaffiliated with any specific university, we do not currently have course packs available for sale on campus, unless specified by your professor. If your professor has worked with us in the production of a course pack, the same pack will not be available through any other copy shops, as it is an exclusive publishing agreement. If you purchase a pirated version of any of our materials, you and any knowing participants will be prosecuted to the fullest extent of the law.

Although we have done this in the past and may still do it for special circumstances, our new online ordering and delivery system and near-campus location have reduced the necessity for one-on-one deliveries.

Course packs for most classes can be picked up at our office. However, we don�t keep all course packs in stock, so it is necessary to call ahead if you need a specific course pack on short notice. If a course pack is out-of-stock, we will specially print out a copy for you. Most special-ordered copies are available for pickup or mailing the next working day.

Our online ordering system accepts all major credit & debit cards and electronic check payments. For orders picked up at our office, we also accept cash and check payments. All checks should be made out to University Readers and should have your driver's license number written on it. We will assess a $25 returned electronic check fee if you enter an incorrect account number, so please be exact and 100% sure when entering your bank account information.

We have Student Purchasing Instructions as well as a step-by-step Purchasing Demo that may help. If you are still having trouble, or have other questions regarding the website, email us or call us at 800.200.3908.

If you choose THE NO-BRAINER (discounted USPS Priority Mail), your pack will arrive within 1-4 postal business days after your order has been processed and shipped, depending on your location and the current inventory of your course pack. Please allow additional time if you purchase on a holiday, Sunday, or after 4pm on Saturday. Course packs purchased during these times will be shipped out early the next postal day. Sundays and most national holidays are non-postal days.

We also offer a FedEx Standard Overnight shipping option. Please note that this shipping option is 1 business day in most cases (depending on your location and the current inventory of your course pack), and it can take up to 2 business days to ship to more remote locations.

VERY IMPORTANT: if you choose FedEx Standard Overnight, please make sure you have a signature release on file with FedEx since all FedEx Standard Overnight Shipments will require a signature. Alternatively, please leave a note on your door requesting delivery without a signature, or call 1-800-GOFEDEX to file a signature release for your name/address.

In this rare case, there are several things you should do before contacting us. Start by using your tracking number that we provided you via email (the day your order was shipped) to see what the USPS Delivery Confirmation Tracking database says about your shipment. Click Here to go directly to that page and enter your tracking number in the space provided. If the USPS tracking system says that your shipment has been delivered to your location (it will usually confirm by citing the time, date, city, state, and zip code), then you'll want to check a couple of things out before contactng us:

1. If you live on campus, please check with your campus mail service that delivers U.S. Postal Service packages to you once they arrive on campus.

2. If you live in an apartment complex or in off-campus housing, please check with your leasing or management office to see if the package was left with them because it may not have fit in your mailbox. You may also need to contact your local post office to pick up your package since some leasing offices refuse to accept packages. Call 1-800-ASK-USPS for more info on contacting your local post office.

3. If you live in a house and have roommates, please double check with them since they may have simply forgotten to mention that your shipment had arrived.

If these steps don�t help you find your course pack or the USPS Tracking database doesn�t state that your shipment has arrived, please call us at 800.200.3908 or Email Us, and we�ll remedy the situation immediately.

Our online shopping cart is secure and all private information is encrypted so that only you and University Readers can access it. You also have the option of paying by electronic debit from your checking account online. However, if you prefer, you may purchase your course reader by phone, fax, or mail.

To purchase by phone: Contact us at 800.200.3908. We will take your credit card number over the phone and ship your reader to you as soon as possible. You can also do an electronic debit from your checking account over the phone.

To purchase by fax: Fax a printout of your online shopping cart order to 1.858.552.1422 along with your name and credit card information with both shipping and billing addresses. Please make sure to include your credit card expiration date. If you prefer to pay by check, an electronic check option is available for this option as well. Just write your bank name, account number, and 9-digit routing number on the fax.

To purchase by mail: Send a print-out of your online shopping cart order with check payment (please do not send cash) made out to University Readers. Our address is 3970 Sorrento Valley Blvd, Suite 500, San Diego, CA 92121

If you need help to complete your online purchase or have other questions regarding the website, email at or call us at 800.200.3908.

• Online Purchasing Instructions

There are several reasons why the course pack you're looking for isn't available for online ordering. This could be the case if your course pack is being sold exclusively through your campus bookstore. It is also possible that your course pack was produced by a company independent of University Readers, and we advise you to contact your professor or TA for the correct purchasing information.

For online ordering, we accept all major credit cards and electronic checks. It is crucial that you provide us an accurate checking or savings account number when choosing the electronic check method of payment. We will assess a $25 returned electronic check fee if you enter an incorrect account number, so please be exact and 100% sure when entering your bank account information.

We have a firm all sales are final policy. Once your order has been processed and shipped, we cannot cancel your order nor issue a refund. If you drop your class, we suggest that you try to sell your copy to someone else in the class who has not purchased a copy yet.

If you receive your order confirmation email and notice any typos, mistakes, or omissions (such as forgetting to put your apartment number in the address field) to any of your contact information, please call us immediately at 800.200.3908 or email so we can make the necessary changes. In order to prevent mis-deliveries or course packs being sent back to us (due to invalid/incomplete addressing), we make a conscious effort to address verify (confirm with the USPS database that an actual delivery point and carrier route exist for your address) every single shipping address prior to shipping out your course pack. We will personally contact you on the phone or via email if any discrepancies in verifying your address arise.

To request access to purchase from an additional university, please Email Us with your name, login name, and the additional university you are attending. You will receive prompt confirmation via email once your account has been granted access to purchase from the additional university.

Please contact us immediately, and we'll work out how to get you the one you need: or call us at 800.200.3908.

In this rare case, there are several things you should do before contacting us.
Start by using your tracking number that we provided you via email. You can check tracking at one of these sites, depending on which shipping option you chose:

If the tracking system says that your shipment has been delivered to your location (it will usually confirm by citing the time, date, city, state, and zip code), then you'll want to check a couple of things out before contacting us:

1. � If you live on campus, please check with your campus mail service that delivers U.S. Postal Service packages to you once they arrive on campus. UCSD students � please check: for more information about how to get your reader.

2. � If you live in an apartment complex or in off-campus housing, please check with your leasing or management office to see if the package was left with them because it may not have fit in your mailbox. You may also need to contact your local post office to pick up your package since some leasing offices refuse to accept packages.
Call 1-800-ASK-USPS or visit the for more info on contacting your local post office.

3. � If you live in a house and have roommates, please double check with them since they may have simply forgotten to mention that your shipment had arrived. If these steps don't help you find your course pack or the tracking database doesn't state that your shipment has arrived, please call us at 800.200.3908 or email, and we'll remedy the situation immediately!

In order to prevent mis-deliveries or course packs being sent back to us (due to invalid/incomplete addressing), we make a conscious effort to address verify (confirm with the USPS database that an actual delivery point and carrier route exist for your address) every single shipping address prior to shipping out your course pack. We will personally contact you on the phone or via email if any discrepancies in verifying your address arise.

In the event that you receive a reader that you didn't order, please call us at 800.200.3908 ext. 30 for assistance. We'll do our best to fix the situation immediately!

If you got too many readers, or too few, please call us at 800.200.3908 ext. 30 for assistance.

We do not accept returns or issue refunds for custom course materials. If you have purchased a defective reader please contact us at 800.200.3908 or e-mail as soon as possible for assistance.

If you find that your book arrived damaged, please let us know right away so we can help remedy the situation! Call us at 800.200.3908 ext. 30 for assistance

If you accidentally ordered the wrong book and want to swap it for the right one, let us know! Call 800.200.3908 ext. 30 for assistance.

Course packs are custom published packs compiled by your professor with materials that are relevant to the course. Course packs allow professors to include up-to-date articles and readings and are customized for each class.

Course packs can be purchased online via our Student Store.

• Online purchasing instructions

Many professors use course packs as their primary texts for a course. In such cases, it is strongly recommended that you purchase your course pack as you would a textbook. Occasionally the course pack is a supplement to other course material but still very important nonetheless.

Federal copyright law and court case precedents make it very clear that no business or individual may reproduce or distribute copyrighted materials in either for-profit or non-profit entities without the permission of the copyright holder(s). In exchange for the right to reproduce copyrighted materials, most copyright holders charge a royalty fee.

As an educational publisher, University Readers negotiates with copyright holders for the lowest possible royalty fees when possible. It is our goal to keep the price of your course pack to an absolute minimum. While many copy shops choose to ignore the law and provide illegal photocopies of copyrighted material at a lower price, University Readers and your professors are dedicated to keeping the cost of your course materials as low as possible while complying with federal copyright laws.